Human Capital Gains: Consumer Finance AVP of HR Executive Search Case Study 

>The Background 

People-First Financial Leadership 

Our client is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Their experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet, and more. 

The company has recently been ranked number five among India’s Best Companies to Work for 2023, number twenty-one under LinkedIn’s Top Companies in India list, and received Top 25 BFSI recognition from Great Place to Work India. They have been ranked top five among India’s Best Workplaces in Diversity, Equity, and Inclusion, and top ten among India’s Best Workplaces for Women in 2022. 

>The Challenge 

Recruiting for Human Capital Excellence 

Our firm was retained to conduct an executive search for an Assistant Vice President (AVP) of HR to support HR and people strategy for the client. We were committed to promoting diversity and inclusion through the hiring process. The ideal candidate would bring hands-on and tactical experience in driving talent and HR strategy projects and programs, working in partnership with the global business. We sought a candidate with experience across multiple HR domains, including talent acquisition, human resources, compensation and benefits, learning and organization development. The successful candidate would have worked across multiple business segments and possess extensive expertise in HR analytics. The search was further distinguished by its emphasis on diverse perspectives and strong global stakeholder management capabilities. 

>The Solution 

Strategic Talent Acquisition 

Our talent acquisition strategy built on the client’s core strengths in diversity and exceptional company benefits. We carefully mapped global capability centers in the banking, financial services, and insurance (BFSI) space, seeking candidates who led people and talent strategy programs. Our search focused on professionals from top-tier institutions with broad HR experience across multiple sub-functions. The selection process was thorough and detailed, working with five promising candidates through multiple careful assessments. We closely examined each candidate’s previous projects, noting specific achievements and real-world impacts. To ensure a fair and balanced view, we involved multiple partners in reviewing and evaluating the candidates, creating a careful and objective selection approach. This systematic method allowed us to identify and present five top-quality candidates that closely matched the client’s talent needs. 

>The Result 

Investing in People Leadership 

Based on our assessments, observations, insights, and candidate case studies, we presented five top candidates who went through six rounds of detailed evaluation by key leaders, including the India HR Head, APAC HR Head, Business Partner Peer Group, and India Country Head. Despite appreciating all the candidates we evaluated, they ultimately selected two as the best fit for their team. Our engagement with the top two candidates demonstrated our shared commitment and collaborative approach with the client. After the selection process, the client extended an offer, and we maintained active communication with the candidate, ensuring a smooth transition and ultimately a successful placement with our client.