Inside Microsoft’s Culture: A Gamechanger Conversation with Sergio Rademacher

Bernardita Mena Aldunate, Vice Chair of People Excellence, spoke with Sergio Rademacher, Vice President of Solutions for Microsoft Latin America, about AI, culture, and workplace changes.

In our latest Gamechanger interview, we sat down with one of Microsoft’s top Latin American executives to chat about how technology and workplace culture mix. We talked about what’s actually happening inside Microsoft as they deal with all the AI changes—and how they keep people front and center while doing it.

Leadership and Culture at Microsoft

Microsoft has been around for 50 years, moving through tech waves from PCs to internet, mobile, cloud, and now AI. When Satya Nadella became CEO ten years ago, he brought in a different way of thinking.

“Everything starts with leadership,” Sergio Rademacher told us. The “growth mindset” idea from Carol Dweck became important at Microsoft, pushing back against the idea that our abilities are fixed from birth.

What Makes Microsoft’s Culture Work

• Leaders who practice what they preach
• Making complex ideas simple for team members
• Keeping customers at the center of everything
• Creating spaces where trying and failing is okay

Getting Started with AI

For companies looking to use AI, Sergio suggests focusing on business goals, not just “having an AI strategy.”

“It’s about how AI can help with customers, employees, operations, and products,” he said.

The key is to start small, learn as you go, and build from there.

Watch the full interview to hear more about Microsoft’s take on culture and AI.